Thanks to the understanding that docomo Bike Share bicycle sharing is an easy-to-use, environmentally and health-friendly service, it has grown to be used as many as 19.8 million times a year.
We aim to contribute to healthy and environmentally friendly "urban development" in Japan by providing new mobility services that are rooted in the community and loved by the people.
In order to realize this mission, it is essential that we sincerely listen to the voices and requests of all our customers, town residents, municipalities, governments, and companies, and reflect them in our services.
For your safe use of bicycles
Under the Road Traffic Law, bicycles are vehicles. If a bicycle rider fails to follow the rules and causes an accident, he or she is the aggressor and the bicycle driver is held responsible. The driver himself may also be seriously injured in an accident.
1. In principle, cyclists should ride on the left side of the street and use sidewalks only in exceptional case. 2. Cyclists must obey traffic lights at intersectios and check for safety after coming to a full stop. 3. Use bicycles lights at night. 4. Cyclists are prohibited from riding under the influence of alcohol. 5. Wear a bicycle helmet.
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*With the enforcement of the amendment to the Road Traffic Law, penalties for using smartphones while riding a bicycle will be strengthened from November 1, 2024, and "riding a bicycle under the influence of alcohol" will also become subject to penalties.Please see here. (Japanese only)
*As a result of the enforcement of the revised Road Traffic Law, the wearing of helmets by bicycle riders became mandatory from April 1, 2023. Please see here. (Japanese only)
In addition to learning about bicycle accident cases and rules and manners, please use the Tokyo Metropolitan Government Bicycle Safety Learning App to experience bicycle riding, such as starting, stopping, and avoiding obstacles. Click here to download (Japanese only)
To provide a comfortable travel experience, we rearrange the placement of bicycles to the cycle port and maintain the bicycles.
Quick detection of vehicles that are experiencing problems
We have the ability for customers to report problems with their bicycles themselves. This allows for faster problem detection and maintenance response.
How do cycle ports keep you safe?
In order to maintain the safety of the cycle ports, we have set a limit on the number of bicycles that can be parked at some of the cycle ports. We ask for the understanding and cooperation of our customers who use these bike ports, as this is an important mechanism for maintaining the landscape and ensuring the safety of our customers and the residents of the city.
Mobility development in response to customer feedback
docomo Bikeshare is constantly developing and updating its bicycles and attachments (keys). Based on regular customer interviews and feedback from our customers, we will continue to make improvements to ensure that all users can use our service safely.
Distribute safety awareness content
When riding a bicycle, the way you ride and the clothes you wear can greatly affect your safety.
In addition to raising awareness of the essential knowledge of traffic manners and rules, we also provide detailed information on the dangers of riding a bicycle, such as slipping after rain or getting caught in a coat, through our app and website.
In some cases, the following safety measures have been implemented by docomo Bike Share in addition to the above.
