Terms of Service | Bicycle sharing service

Article 1 (Definitions)

The terms used in these Terms shall have the following meanings.

Service: The services provided by the Company and each Operator to Members, including the rental and return of Sharing Bicycles, etc., and ancillary services.
Attachment Control Panel: The control device for the lock installed on the Sharing Bicycle, etc.
Cycle Sharing System: A system that rents Sharing Bicycles, etc. to Members by checking them in and out of Ports during service hours.
Sharing Bicycle, etc.: Sharing bicycles, specified small motorized bicycles, and other vehicles provided by the Company and Operators for joint use, including Collaborative Sharing Bicycles, etc. during the Wide-area Collaboration Policy specified in Article 4.
Port: A location for the rental, return, and storage of Sharing Bicycles, etc., including Collaborative Ports under Article 4.
Individual Member: A person who enters into a Membership Agreement regarding the Cycle Sharing System with the Company or Operators based on Article 3.
Corporate Member: A legal entity (business, non-profit, or public corporation) that has entered into a Membership Agreement with the Company or Operators based on Article 3.
Member: A general term for Individual Members and Corporate Members.
Corporate Designated User: An individual designated by a Corporate Member to use the system for the member's business.
User: A general term for Individual Members and Corporate Designated Users.
Authentication Card: A general term for dedicated IC cards, transportation IC cards, or Osaifu-Keitai registered in the system, used for member identification and unlocking of Sharing Bicycles, etc.
Osaifu-Keitai: A mobile phone with an embedded IC chip.
Service Office: A base for the maintenance of Sharing Bicycles, etc. and Ports, and for member support. Contact information is disclosed on the Company's or Operators' websites, etc.
Operator: An operator who operates this bike-sharing service. The Operator differs by jurisdiction, and details are disclosed on the Company's or Operators' websites, etc.
Jurisdiction: The area separately prescribed by each Operator including the Company. Such areas are disclosed on the Company's or Operators' websites, etc.

* “Osaifu-Keitai” is a registered trademark of NTT DOCOMO, INC.

Article 2 (Application of Terms)

1. DOCOMO BIKESHARE, INC. (“the Company”) and each Operator shall, in this bike-sharing service, enter into a Membership Agreement with applicants and provide Sharing Bicycle, etc. rental services during the membership period. Matters not prescribed herein shall follow laws or general customs.
2. The Company and Operators may create a User Guide. If there is any discrepancy, the User Guide shall take precedence.
3. These Terms apply to all Members. Corporate Members are responsible for ensuring compliance by their designated users and are jointly liable for all their actions.
4. Usage fees, insurance, privacy policies, and other matters in these Terms shall be determined per jurisdiction by the Company or Operators and disclosed separately. Members agree to the terms set by the Company or Operators per jurisdiction when using the Cycle Sharing System.

Article 3 (Conclusion of Membership Agreement, etc.)

1. Individuals must agree to these Terms and apply to the Company or Operators via the prescribed method. Minors must obtain prior parental/guardian consent.
2. Corporations must agree to these Terms and provide necessary information for designated users when applying to the Company or Operators.
3. An agreement is formed upon the Company's or Operators' acceptance. Plan details and updates will be published on the website at least one week before changes.
4. The Company or Operators may refuse membership or service for Sharing Bicycle use if the applicant falls under any of the following:
(1) Height is less than 145 cm.
(2) The Company or Operators deem safe riding physically difficult.
(3) Past rental fees are in arrears.
(4) Belonging to an anti-social force/crime syndicate.
(5) Under 13 and not agreeing to wear a helmet.
(6) Not agreeing to these Terms.
(7) Any other reason the Company or Operators deem inappropriate.
5. The Company or Operators may refuse membership or service for specified small motorized bicycle use if the applicant falls under any of the following:
(1) Under 16 years of age.
(2) Unable to register a valid Japanese Class 1 or Class 2 driver's license issued by a prefectural public safety commission.
(3) Unable to complete the traffic rule confirmation required by the Company or Operators.
(4) The Company or Operators deem safe operation of electric mobility physically difficult.
(5) Past rental fees are in arrears.
(6) Belonging to an anti-social force/crime syndicate.
(7) Not agreeing to these Terms.
(8) Any other reason the Company or Operators deem inappropriate.
6. The use of Sharing Bicycles, etc. is limited to Individual Members or Corporate Designated Users.
7. Applicants (including Corporate Designated Users if the applicant is a corporation) agree to the following:
(1) The Company and Operators may receive personal information or other information from administrative agencies and third parties (including prefectural police; "Administrative Agencies, etc.") when violations or suspected violations of traffic laws occur, or when disputes arise between Members and third parties.
(2) The Company and Operators may use information obtained in the preceding item for service suspension or termination under Article 7, traffic violation analysis, or other purposes in their privacy policies.
(3) Administrative Agencies, etc. may provide to the Company and Operators the information specified in item 1 of this paragraph.
(4) Members shall not raise objections or make claims for damages against the Company or Operators regarding receipt of the information specified in item 1 from Administrative Agencies, etc.

Article 4 (Conditions of Use / Wide-area Collaboration Policy)

1. Members shall contract for a Cycle Sharing System plan in each jurisdiction designated by the Company or Operators, and select one payment method.
2. Members shall pay fees as prescribed in Chapter 5 based on their contracted plan and payment method.
3. Port locations are published on the Company's or Operators' websites.
4. The Company or Operators may implement a "Wide-area Collaboration Policy" allowing use of Collaborative Bicycles, etc. and Ports. Users can rent/return these across the prescribed jurisdiction. Usage must follow these Terms, and fees apply to the Company or Operators regardless of rental/return locations.
5. Specific terms for collaboration are determined separately by the Company or Operators. Usage may be restricted by the terms of collaborative operators, and Collaborative Ports and Bicycles, etc. may sometimes be unavailable.
6. The Company and Operators are not liable for damages if the collaborative system is unavailable, and fees will not be refunded for such periods.

Article 5 (Roaming Service)

1. Users may use Roaming Collaborative Bicycles, etc. and Ports in designated "Roaming Areas" separately prescribed per jurisdiction. These bicycles, etc. must be used and returned within the same Roaming Area. Returning or abandoning a bicycle rented in the jurisdiction in a Roaming Area is prohibited; violation leads to liability for fees and all damages incurred by the Company and Operators.
2. Roaming usage follows the rate plan and insurance of the Cycle Sharing System in the Roaming Area. Fees shall be paid to the Company or Operators in accordance with Article 28.
3. The Company and Operators are not liable for damages if roaming services are unavailable, and fees will not be refunded for such periods.

Article 6 (Changes to Registration Information, etc.)

1. Members must immediately notify the Company or Operators and obtain approval for any changes to personal information, plans, or payment methods.
2. The Company or Operators may refuse changes or terminate the agreement if they hinder service operations.

Article 7 (Termination of Membership Agreement)

The Company and Operators may suspend service or terminate the agreement without notice if a Member or Corporate Designated User:

(1) Violates these Terms or other agreements with the Company or Operators.
(2) Causes a traffic accident during use of Sharing Bicycles, etc.
(3) Delays any payment even once.
(4) Falls under any item in Article 3, Paragraph 4.
(5) Is otherwise deemed unsuitable by the Company or Operators (e.g., loss of contact, false registration information).

Article 8 (Discontinuation of the Service)

1. The Company and Operators may unilaterally discontinue the Service if continuation is deemed difficult.
2. In such cases, the agreement ends upon notification to Members, and base fees after termination are not required.

Article 9 (Cancellation)

Members may cancel the agreement with the Company's or Operators' consent. Base fees apply until the end of the month of cancellation.

Article 10 (Effective Period of Membership Agreement)

The membership period lasts from signing until the end of the Service (including successor services), unless the selected plan specifies otherwise.

Article 11 (Implementation Period of the Service)

Implementation periods are published on the Company's or Operators' websites and may change without notice due to weather or operational reasons.

Article 12 (Temporary Suspension and Resumption)

The Company and Operators may suspend all or part of the Service for safety reasons with prior or subsequent notice. The same applies for notification of resumption. No refunds will be provided for suspension periods.

Article 13 (Management of Account Authentication Information)

1. Users must responsibly manage the authentication information (including ID, password, and other authentication methods) of external accounts (such as d Account) used at membership, as well as the unlock passcode issued by the Company or Operators, and must not disclose or allow third parties to use them.
2. The Company and Operators are not liable for credential mismanagement except where caused by their own fault. All third-party usage is deemed to be by the User.
3. Users must immediately notify the Company or Operators of any suspected theft or unauthorized use of IDs, passwords, or unlock passcodes.

Article 14 (Authentication Card)

1. Users may use an Authentication Card instead of an unlock passcode for rental procedures as defined in Article 16.
2. Users must obtain and set up compatible Authentication Cards at their own expense.
3. Authentication Cards must be handled with care and must not be used by third parties.
4. All Authentication Card usage is deemed to be by the User.
5. Users must promptly report any loss, theft, or damage of Authentication Cards to the Service Office.
6. Regardless of fault, Members bear the actual cost for card reissuance or registration and must pay the Company or Operators accordingly.

Article 15 (Reservation and Cancellation, etc.)

1. Users may request reservations specifying desired ports and bicycles, etc. The Company or Operators will fulfill requests based on availability.
2. The Company or Operators may cancel reservations if rental procedures are not completed within the designated time or if the reserved Sharing Bicycle, etc. becomes unavailable.
3. No claims shall be made against the Company or Operators for canceled reservations.

Article 16 (Rental Procedures for Sharing Bicycles, etc.)

1. Rental is complete when the User unlocks the Sharing Bicycle, etc. at a Port by the prescribed method, and the Company or Operators lend it to the User. This forms an Individual Agreement.
2. Rentals may be unavailable due to system issues or lack of available Sharing Bicycles, etc. at a Port.
3. No claims for compensation or refunds shall be made if a Sharing Bicycle, etc. is unavailable.

Article 17 (Return Procedures for Sharing Bicycles, etc.)

1. Return is complete when the User locks the Sharing Bicycle, etc. and sends a return notice via the Attachment Control Panel, etc. at a Port. This terminates the Individual Agreement.
2. Users must check for personal belongings before returning. The Company and Operators are not liable for lost belongings.
3. If a Port is full or unavailable, the User must find another Port for return.
4. In emergencies where the User cannot move to another Port, contact the Service Office and follow instructions.
5. Abandoning a Sharing Bicycle, etc. without contacting the Service Office or following instructions means the return is not complete.

Article 18 (Cancellation of Individual Agreement)

The Company and Operators may demand immediate return of Sharing Bicycles, etc. if:

(1) Service cannot continue due to bike or system malfunction.
(2) The User violates Terms during the rental period.

Article 19 (Accident Handling)

1. In the event of an accident during the rental period, the User must take all required legal measures and:
(1) Immediately notify the relevant police and Service Office.
(2) Submit required documents or evidence to the Company or Operators and their designated insurer without delay.
(3) Obtain prior consent from the Company or Operators before settling with third parties.
2. Users must resolve accidents at their own responsibility and expense.

Article 20 (Handling of Breakdowns, Theft, etc.)

1. Upon discovering any abnormality or breakdown, immediately stop use and contact the Service Office, then follow its instructions.
2. In the event of theft, immediately notify the relevant police and Service Office, and follow instructions. Members must pay the theft penalty designated by the Company or Operators.

Article 21 (Handling of Battery Depletion)

In case of battery depletion or risk thereof during the rental period, immediately notify the Service Office and return the Sharing Bicycle, etc. to the nearest Port as instructed.

Article 22 (Compensation)

1. The Company and Operators shall provide separately determined insurance coverage during the rental period and compensate Members and Users for the liability under Article 36 within the specified limits.
2. Damages exceeding the compensation limits are borne by the Member or User.
3. Members agree that insurance and compensation may not cover unreported accidents or those caused by violations of these Terms.
4. Other policy exclusions may apply; the Member or User bears all such costs.
5. Details are governed by the insurance policy terms. For claim or contract details, Members or Users should contact their respective Service Office as needed.

Article 23 (Fees)

1. Fees consist of the Base Fee, Extension Fee, and other charges paid by Members to the Company and Operators for the use of Sharing Bicycles, etc.
2. Fees and calculation methods are published on the Company's or Operators' websites. Changes are announced at least one week prior.

Article 24 (Registration Fees)

1. Registration Fees include contract fees, optional costs (IC cards/guides), change fees, and renewal fees.
2. Registration fees are non-refundable unless termination is due to the Company's or Operators' fault.

Article 25 (Base Fee)

The Base Fee is the recurring charge for the selected or changed plan (monthly/daily/hourly).

Article 26 (Extension Fee)

1. Extension Fees apply for usage of Sharing Bicycles, etc. exceeding the initial time allowed by the plan.
2. Extension Fees are charged from the expiration of the initial period until the return procedure under Article 17 is complete.

Article 27 (Other Fees)

Other fees apply to additional paid services published by the Company or Operators and requested by the Member or Corporate Designated User.

Article 28 (Payment of Fees)

1. One-time Members incur fees upon completion of use and shall pay via the method designated by the Company or Operators. For other Members (such as monthly members), fees are incurred when joining or changing plans and shall be paid via the method designated by the Company.
2. The Company and Operators may temporarily reserve a certain credit amount at first use after a Member registers or changes their payment method. After service completion, the actual amount is charged and the hold is released. If payment cannot be confirmed, the reserved amount may be applied. For "d Barai," the reserved amount is principally applied to the fee, with any excess refunded. For debit/prepaid cards, the amount may be temporarily held from the account and refunded later. Refund times vary by card company or payment provider. Members agree to these procedures. The reserved amount is published on the Company's or Operators' websites.
3. Members agree that outstanding unpaid amounts prevent new use of Sharing Bicycles, etc. until resolved.
4. When using "d Barai" as a payment method, Members agree to the following:
① Sharing of Usage Consent Information with Partner Operators
When a Member selects "d Barai," the Company obtains the Member's consent for such payment method. The Member agrees in advance that the Company may share this consent information with Operators as needed for smooth d Barai usage.
② Handling of d Barai Payments for Operator-provided Services
When using "d Barai" on an Operator's connected system, based on the information sharing in ①, Operators may process d Barai payments without separately obtaining individual consent from the Member.
5. If payment cannot be received by the methods in this Article, the Company or Operators may use other settlement methods as prescribed.

Article 29 (Periodic Maintenance)

The Company and each Operator perform periodic maintenance on the Sharing Bicycles, etc. and ports based on their respective internal standards.

Article 30 (Pre-use Inspection)

1. Before each use, check that the brakes, handlebars, tire pressure, bell, attachment control panel, and battery level are in a safe and suitable condition.
2. If the User discovers any damage, missing equipment, or mechanical defects in the Sharing Bicycle, etc., they shall immediately contact the Service Office and discontinue use.
3. If the Sharing Bicycle, etc. is used without the notification in the preceding paragraph, it shall be deemed that there was no damage, missing equipment, or mechanical defects at the time of rental.

Article 31 (Management Responsibility)

1. Individual Members or Designated Corporate Users shall use and store the Sharing Bicycle, etc. with the care of a prudent manager.
2. The management responsibility in the preceding paragraph begins when the rental procedure for the Sharing Bicycle, etc. under the individual agreement is completed and ends when the return procedure for the bicycle, etc. is completed.

Article 32 (Prohibited Acts)

Users are prohibited from:

(1) Allowing anyone other than the User themselves to use the Sharing Bicycle, etc.
(2) Riding a specified motorized bicycle without carrying a valid Japanese Class 1 or Class 2 driver's license issued by the Public Safety Commission.
(3) Reckless driving, drunk driving, or other dangerous acts.
(4) Using the Sharing Bicycle, etc. in disregard of traffic rules.
(5) Using the bicycle in prohibited parks, hazardous locations, or other unsuitable areas.
(6) Acts that obstruct the passage of pedestrians or others.
(7) Modifying, removing, or altering the structure, devices, or accessories of the bicycle, etc.
(8) Parking in bicycle-prohibited zones specified by ordinance, on private property without permission, or in locations that obstruct traffic.
(9) Forcing continued operation after a breakdown while riding.
(10) Using the Sharing Bicycle, etc. for testing, racing, towing, or pushing.
(11) Occupying the Sharing Bicycle beyond its intended purpose for an extended period (e.g., keeping it at home or office overnight for the next day's use).
(12) Riding without a helmet if under 13 years of age.
(13) Web scraping, web crawling, web spidering, or any other automated data collection from the Cycle Sharing System or the Company's/Operators' websites, or any acts that impose excessive load on or disrupt stable service provision.
(14) Transporting the Sharing Bicycle, etc. by vehicle and then using it at the destination. (Transportation is prohibited regardless of whether it is within or outside the jurisdiction area; however, this does not apply when using services provided by public transportation such as cycle trains.)
(15) Any other acts that violate laws, regulations, or public order and morals.

Article 33 (Handling of Abandoned Bicycles, etc.)

1. If a User parks the Sharing Bicycle, etc. in a location prohibited by item (8) of the preceding article (hereinafter "abandonment"), the Member and Designated Corporate User shall be liable for all costs of removal, storage, usage fees until return, and any other damages incurred by the Company and each Operator.
2. If authorities report the abandonment to the Company or Operator, the Company or Operator shall contact the Member or Designated Corporate User and require them to immediately move the Sharing Bicycle, etc. to a designated location and comply with legal measures as a violator.
3. If the Company or each Operator advances the costs in paragraph 1, the Member shall promptly reimburse the Company or the relevant Operator.

Article 34 (Obligation to Return the Sharing Bicycle, etc.)

The User shall return the Sharing Bicycle, etc. in the same condition as at the time of rental, excluding normal wear and tear. If all or part of the Sharing Bicycle, etc., including equipment, is damaged, lost, or stolen due to the fault of the Member or Designated Corporate User, the Member shall bear all costs for repair, reprocurement, and restoration to the original condition.

Article 35 (Handling of Unreturned Sharing Bicycles, etc.)

1. If the User fails to return the Sharing Bicycle, etc. beyond the available time specified in the plan and does not comply with the return request, or if the Company or Operator determines the bicycle, etc. has been unlawfully taken, the Company or Operator may terminate the membership agreement and take legal action including criminal complaints.
2. In the case of the preceding paragraph, the Member shall be liable for usage fees until return, costs of recovery and search of the Sharing Bicycle, etc., and all other damages incurred by the Company and each Operator.
3. The Company and each Operator shall not hold Members or Designated Corporate Users liable for damages resulting from failure to return the Sharing Bicycle, etc. due to force majeure such as natural disasters. In such cases, the Member or Designated Corporate User shall immediately contact the Service Office and follow its instructions.

Article 36 (Liability for Damages)

In addition to the provisions of each article of these Terms, Members shall be liable for damages caused to third parties or to the Company or each Operator arising from the use of the Sharing Bicycle, etc. by the Member or Designated Corporate User, unless such damages are not attributable to the Member or Designated Corporate User.

Article 37 (Disclaimer)

Regardless of the reason, even if a Member or Designated Corporate User suffers damages from the use or inability to use the Sharing Bicycle, etc., they may not claim damages exceeding the amount received by the Company and each Operator from such Member as consideration for the use of the Sharing Bicycle, etc., except in cases of willful intent or gross negligence on the part of the Company and each Operator.

Article 38 (Use of Customer Information)

1. The Company and each Operator shall handle personal information of Members collected in the course of providing services (meaning information that can identify the Member individually or in combination with other information) in accordance with the Privacy Policy separately established by the Company or each Operator and these Terms.
2. The Company or each Operator may provide personal information of Members to the following third parties.

[Personal Information Provided to Third Parties] Matters specified in the Privacy Policy separately established by the Company or each Operator.

[Scope of Third-Party Recipients]

Insurance companies contracted by the Company or each Operator to provide the compensation defined in Article 22, Paragraph 1, and other parties specified in the Privacy Policy separately established by the Company or each Operator.

[Purpose of Use by Third-Party Recipients] Matters specified in the Privacy Policy separately established by the Company or each Operator.

[Entity Responsible for Management of Personal Data] The Company or each Operator.

3. The joint use of personal information of Members shall also be handled in accordance with the Privacy Policy separately established by the Company or each Operator and these Terms.

Article 39 (Changes to Terms)

When the Company and each Operator revise these Terms, notification shall be given by posting on the websites designated by the Company or each Operator. Revisions to these Terms may be made without prior notice to Members or Designated Corporate Users.

Article 40 (Notifications, etc.)

Notifications and communications from the Company or each Operator to Members or Designated Corporate Users shall be made via the phone number or email address registered at the time of enrollment, or through the notification function within the Company's app. Such notifications and communications shall take effect at the time of transmission, and Members and Designated Corporate Users shall bear any disadvantage arising from non-delivery.

Article 41 (Late Payment Charge)

If a Member fails to fulfill any monetary obligation under these Terms, the membership agreement, or an individual agreement, the Member shall pay to the Company or the relevant Operator a late payment charge as separately stipulated.

Article 42 (Governing Court)

For disputes arising from rights and obligations under these Terms, the membership agreement, or individual agreements, the exclusively agreed jurisdictional court shall be, depending on the area of use, the Tokyo District Court (for the Company) or the district court having jurisdiction over the location of the head office of the relevant Operator.

Attachment

Names and contact information of Service Offices in each jurisdiction area, damage compensation details, etc.

Bike Share Service Terms of Use

Chapter 1: General Provisions